Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3rd Edition By Jeff Butterfiel-Test Bank

1. E-mail is the most popular way to exchange information in organizations.
a.  True
b.  False
ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 1
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

2. Memos are generally shorter, more immediate, and less formal than e-mail messages.
a.  True
b.  False
ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

3. To keep from being blocked by spam filters, avoid exclamation points and words in all caps in your e-mail messages.
a.  True
b.  False
ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

4. If you need to discuss more than one topic send them, in a clearly listed manner, in one e-mail message.
a.  True
b.  False
ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

5. Unlike e-mail, you should only send memos to others within your organization.
a.  True
b.  False
ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 8
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

6. Make sure to include a deadline when you write a bad-news message.
a.  True
b.  False
ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 14
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

7. If you cannot answer the questions or comply with the request in the request message, write a bad-news message.
a.  True
b.  False
ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 12
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

8. In 2008, the average e-mail user in an organization received about 50 messages a day.
a.  True
b.  False
ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 17
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

9. A(n)____________________ is communication composed on and sent with electronic mail technology.
ANSWER:   e-mail message
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

10. Use the ____________________ field to send copies of your message to others without displaying their e-mail addresses.
ANSWER:   Blind carbon copy
Bcc
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

11. A(n) ____________________ message asks for information or action from someone else.
ANSWER:   request
POINTS:   1
REFERENCES:   Written Communication 10
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

12. When you use the ____________________ feature in your e-mail program, the program usually inserts “Re:” at the beginning of the Subject line, then inserts the original subject text.
ANSWER:   Reply
POINTS:   1
REFERENCES:   Written Communication 12
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

13. A(n) ____________________ message, also called a confirmation, to-file, or incident message, confirms events, ideas, discussions, agreements, changes, or instructions.
ANSWER:   documentation
POINTS:   1
REFERENCES:   Written Communication 16
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

14. You can use an e-mail message to ____.
a.  collect information b.  respond to requests
c.  confirm decisions d.  all of the above
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 1
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

15. A(n) ____ is a hard, or printed, copy of a document written for people within a single organization.
a.  request message b.  memo
c.  e-mail message d.  resume
ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

16. Whether you are writing an e-mail or composing a printed memo, your messages should include four basic elements that does NOT include a ____.
a.  subject line b.  graphic
c.  message body d.  closing statement
ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

17. When writing an e-mail or memo, communicate the main idea of your message in the ____.
a.  last paragraph b.  last sentence
c.  first paragraph d.  first sentence
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

18. To make sure your e-mail messages are not blocked by filters, the book recommends to avoid having all of these in the subject line EXCEPT ____.
a.  terms commonly used to sell products b.  phrases that the messages is urgent
c.  references to money d.  the person’s name
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

19. In addition to the main recipient, you can send copies of the message to other people by including their e-mail addresses in the ____ field.
a.  Cc b.  Copy
c.  To d.  Re
ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

20. In a memo header, “Re” is short for the Latin word Res, which means “____.”
a.  memo b.  regarding
c.  subject d.  urgent
ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 8
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM