Industrial And Organizational Psychology Research and Practice 6th Edition By Paul E. Spector-Test Bank

CHAPTER 10: PRODUCTIVE AND COUNTERPRODUCTIVE EMPLOYEE BEHAVIOR

Learning Objectives

After studying this chapter, students should be able to:

1. Discuss how personal characteristics and environmental conditions impact job performance.

2. Discuss the role of Human Factors in job performance.

3. Define and discuss reasons for Organizational Citizenship Behavior (OCB).

4. Discuss employee withdrawal, focusing on the concepts of absence, lateness, and turnover.

5. Define and discuss reasons for Counterproductive Work Behavior (CWB).

TESTBANK
Multiple Choice Questions

1. Which of the following is NOT one of the three primary factors that determine job performance?
a. ability
b. constraints
c. the Big Five traits
d. motivation
Answer: c Learning Objective: 1 Page: 246-247

2. Good job performance requires
a. appropriate levels of worker ability.
b. appropriate levels of worker motivation.
c. a lack of organizational constraints.
d. all of the above
Answer: d Learning Objective: 1 Page: 246-247

3. Which of the following is NOT true?
a. Cognitive ability predicts performance for most jobs.
b. Cognitive ability is most strongly related to performance for mentally demanding jobs.
c. Younger workers are more able, thus age predicts performance.
d. Matching employee abilities to job KSAO requirements enhances job performance.
Answer: c Learning Objective: 1 Page: 247

4. In identifying the necessary KSAO’s for specific jobs I/O psychologists have devoted most of their selection attention to the assessment of
a. ability.
b. motivation.
c. personality.
d. job characteristics.
Answer: a Learning Objective: 1 Page: 247