Automotive Service Management 3rd Edition Andrew Rezin-Test Bank

Automotive Service Management: Principles into Practice is a complete guide to managing an automotive repair business. It’s the most comprehensive text available on the skills and knowledge needed to own or manage or an automotive repair business.

Conversational and full of real-world examples, the text builds from basic industry knowledge and organizational skills to advanced leadership, planning and human resource management. More than 30 critical topics survey the skills and principles of automotive service management, from repairs and resources, to financial forecasting and resolving customer disputes.

The 3rd Edition has the most up-to-date guidance on leadership, industry skill sets and practical applications. It includes a sample ASE C1 Service Consultant Test to help you prepare for this certification exam.