Check-in Check-Out Managing Hotel Operations 10th Edition Gary K. Vallen-Test Bank

PART 1: THE HOTEL INDUSTRY
1. The Conventional Hotel Trade
2. The Fashionable Hotel Trade
3. The Constructions of the Hotel Trade

PART 2: THE RESERVATION PROCESS
4. Forecasting Availability and Overbooking
5. World Reservations Applied sciences
6. Particular person Reservations and Group Bookings

PART 3: GUEST SERVICES AND RATE STRUCTURES
7. Managing Visitor Providers
8. From Arrival to Rooming
9. The Position of the Room Price

PART 4: THE REVENUE CYCLE
10. Billing the Visitor Folio
11. Money or Credit score: The Metropolis Ledger

PART 5: TECHNOLOGY
12. The Evening Audit
13. Hotel Know-how