Test Bank For Customer Service Skills for Success 7Th Edition By Robert Lucas
- ISBN-10 : 126009250X
- ISBN-13 : 978-1260092509
ISBN: 9781260092509 is an Worldwide Pupil Edition of Customer Service: Skills for Success seventh version by Robert W. Lucas This ISBN 9781260092509 is Textbook solely. It is not going to include on-line entry code. On-line Entry code (ought to solely be bought when required by an teacher ) bought individually at ISBN 9781260157482 The content material of of this title on all codecs are the identical. Recipient of the 217 Textbook & Educational Authors Affiliation’s Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the highest-promoting customer support textbook in america. The seventh version addresses actual-world customer support points and gives a wide range of up to date sources, actions, examples and suggestions from the writer and energetic professionals within the trade to realize and maintain readers’ curiosity whereas offering insights into the ideas and abilities associated to customer support The textual content begins with a macro view of what customer support entails as we speak and gives projections for the long run, then focuses on particular abilities and associated matters. The seventh version of Customer Service Skills for Success incorporates 10 chapters divided into 4 elements, plus the Appendix, Glossary, and Bibliography. These elements give attention to totally different facets of customer support: The Career, Skills for Success, Constructing and Sustaining Relationships and Retaining Prospects. Together with helpful concepts, steerage, and views, readers may also encounter interviews of actual-world service suppliers, case research situations, and actions to assist apply ideas realized to actual-world conditions. This enables the coed to suppose critically on the problems introduced.
Concerning the Writer
ROBERT (BOB) W. LUCAS is an internationally identified, award-profitable writer and studying and efficiency knowledgeable who focuses on office performance- primarily based coaching and consulting companies. He’s the principal of Robert W. Lucas Enterprises and proprietor of Success Skills Press. For over 4 many years, Bob has shared his information and experience as a coach and guide. He has facilitated coaching periods for hundreds of office professionals in a wide range of industries from nationwide and worldwide organizations. He additionally taught for over 15 years as an adjunct professor within the Human Useful resource Growth Grasp of Arts program at Webster College and recurrently presents instructional periods to numerous native and nationwide teams. As well as, Bob has led or served on the boards of the Central Florida Chapter of the Affiliation for Expertise Growth, the Florida Security Council, Management Seminole, and the Florida Authors and Publishers Affiliation. Lately, Bob has devoted a lot of his time to self-publishing books on a wide range of abilities matters and writing 4 blogs (Customer Service Skills, Inventive Coaching, Nonfiction Writing, and Cruising). His areas of experience embrace customer support, inventive coaching and administration program growth, presentation abilities, interpersonal communication, grownup studying, and variety. He has been listed in Who’s Who within the World, Who’s Who in America, and Who’s Who within the South & Southeast and is an avid author. Along with this e-book, he has written and contributed to 39 books and compilations and has printed over 1,000 articles. A few of his different titles are Please Each Customer: Delivering Stellar Customer Service Throughout Cultures and The way to Be a Nice Name Heart Consultant. Bob earned a Bachelor of Science diploma in regulation enforcement from the College of Maryland; an M.A. diploma with a spotlight in human sources growth from George Mason College in Fairfax, Virginia; and a second M.A. diploma in administration and management from Webster College in Orlando, Florida.
Related
There are no reviews yet.