Service Systems Engineering and Management 1st Edition-Test Bank
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ISBN-101498723063
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ISBN-13978-1498723060
Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers E book-of-the-Yr Award
This can be a complete textbook on service techniques engineering and administration. It emphasizes the usage of engineering ideas to the design and operation of service enterprises. Service techniques engineering depends on mathematical fashions and strategies to unravel issues within the service industries. This textbook covers state-of-the-art ideas, fashions and resolution strategies vital within the design, management, operations and administration of service enterprises.
Service Systems Engineering and Management begins with a primary overview of service industries and their significance in at the moment’s financial system. Particular challenges in managing companies, particularly, perishability, intangibility, proximity and simultaneity are mentioned. High quality of service metrics and strategies for measuring them are then mentioned. Evaluating the design and operation of service techniques ceaselessly entails the conflicting standards of price and customer support. This textbook presents two approaches to judge the efficiency of service techniques – A number of Standards Choice Making and Information Envelopment Evaluation. The textbook then discusses a number of matters in service techniques engineering and administration – provide chain optimization, warehousing and distribution, trendy portfolio idea, income administration, retail engineering, well being techniques engineering and monetary companies.
Options:
- Stresses quantitative fashions and strategies in service techniques engineering and administration
- Consists of chapters on design and analysis of service techniques, provide chain engineering, warehousing and distribution, monetary engineering, healthcare techniques, retail engineering and income administration
- Bridges idea and observe
- Accommodates end-of-chapter issues, case research, illustrative examples, and real-world functions
Service Systems Engineering and Management is primarily addressed to those that are fascinated by studying learn how to apply operations analysis fashions and strategies for managing service enterprises. This textbook is nicely suited to industrial engineering college students fascinated by service techniques functions and MBA college students in elective programs in operations administration, logistics and provide chain administration that emphasize quantitative evaluation.
Concerning the Writer
A. Ravi Ravindran has been a professor and former division head of business and manufacturing engineering on the Pennsylvania State College (1997-2017). He’s an Emeritus Professor now. Previously, he was a school member within the college of business engineering at Purdue College (1969-1982) and on the College of Oklahoma (1982-1997). At Oklahoma, he served because the Director of the college of business engineering for 8 years and because the Affiliate Provost for the college for 7 years. He acquired his B.S. in electrical engineering with honors from BITS, Pilani, India, and his M.S. and Ph.D. in industrial engineering and operations analysis from the College of California, Berkeley. His analysis pursuits are in a number of standards decision-making, monetary engineering, healthcare supply techniques and provide chain optimization.
Dr. Ravindran has revealed 8 books (Operations Analysis, Engineering Optimization, Operations Analysis and Management Science Handbook, Operations Analysis Methodologies, Operations Analysis Functions, Provide Chain Engineering, A number of Standards Choice Making in Provide Chain Management and Huge Information Analytics utilizing A number of Standards Choice-Making Fashions) and over 150 journal articles in operations analysis. His latest ebook on Provide Chain Engineering acquired the Institute of Industrial Engineers (IIE) E book-of-the-Yr Awardin 2013. He’s a Fellow of IIE and a Fulbright Fellow. In 2001, he was acknowledged by IIE with the Albert G. Holzman Distinguished EducatorAward for vital contributions to the commercial engineering occupation by an educator. In 2013, he acquired the Excellent Instructing Award within the faculty of engineering from the Penn State Engineering Alumni Society. He additionally acquired the Excellence in Instructing Awardfrom the Logistics & Provide Chain division of IIE in 2017. He has been a marketing consultant to AT&T, CNH America, Basic Motors, IBM, Kimberly Clark, Basic Electrical, U.S. Division of Transportation, the Mobile Telecommunications Trade Affiliation and the U.S. Air Power. He at the moment serves because the Operations Analysis Sequence Editor for Taylor & Francis Group/CRC Press.
Paul Griffin is the St. Vincent Well being Chair and Director of the Regenstrief Middle for Healthcare Engineering at Purdue College and a professor within the Colleges of Industrial Engineering and Biomedical Engineering (2017-present). Beforehand, he was the Virginia C. and Joseph C. Mello Chair and Professor within the Faculty of Industrial & Systems Engineering (ISyE) at Georgia Tech (2015-2016). Previous to this, he served because the Peter and Angela Del Pezzo Chair and Division Head of Industrial and Manufacturing Engineering at Penn State (2009-2015). He started his educational profession as an assistant professor in ISyE at Georgia Tech in 1988.
Paul acquired his B.A. in Chemistry and B.S. in Chemical Engineering from the College of Texas in Austin, his M.S. in Industrial Engineering from the College of Texas at El Paso, and his Ph.D. in Industrial Engineering from Texas A&M College. His analysis pursuits are in healthcare engineering, well being analytics, price and comparative effectiveness in public well being, and provide chain coordination.
Vittal Prabhu is at the moment a Professor within the Marcus Division of Industrial and Manufacturing Engineering at Penn State, the place he began his educational profession as an assistant professor in 1996. He additionally serves because the Director of Service Enterprise Engineering 360. He acquired his Ph.D. in Mechanical Engineering from the College of Wisconsin-Madison, the place he additionally received his M.S. levels in Mechanical Engineering and Manufacturing Systems Engineering. He acquired his B.E. in instrumentation know-how from Bangalore College. Vittal works within the space of distributed management techniques with a give attention to manufacturing and service enterprises consisting of discrete-events, bodily processes, and service processes. He teaches programs in manufacturing techniques, service techniques engineering, retail companies engineering, and distributed controls. He’s a Fellow of the Institute of Industrial Engineers. He’s additionally an lively member of the Society of Manufacturing Engineers and the Worldwide Federation for Data Processing – Working Group 5.7: Advances in Manufacturing Management Systems.
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